HOST M: Beware! Poor Service, Not Reliable. They shut off communications rather than fix problem

Host M is not a wise choice. If I knew then what I knew now I would have "stayed clear". Got them from listserv posting. Have had them for 16 months with intermittent server problems and irregularities, email incompatibilities with Verizon and Thunderbird. But that pales with what happened last week. Server went down Sat Aug. 20 and wasn't restored until Aug 24. Worse is that on Sat. they lost 3 days of prior emails...pretty hard to do on an IMAP server. I alerted them to it. They did NOTHING to attempt to recover critical in and out emails. For some reason, these emails which were 'on' my PC Sat. a.m. ALSO DISAPPEARED without a trace. I tried to give them clues and kept requesting intervention. I was pretty accommodating, considering HOST M PUT ME OUT OF BUSINESS FOR 7 days... plus more DAYs until I found a new host and migrated. They 'closed' job ticket without addressing the issues. There was NO other way to contact them. I searched the web. NADA.

Their ANSWER was a forced cancellation of my contract in 3 days. All I wanted was my emails restored. Although it was a forced move, I am glad to be gone from HOST M. I still want my emails back because I have no record of critical outgoing emails requiring follow-up. Their configuration of files and emails was WEIRD and unreliable.

I hear that other accounts were down for days and email were not recovered at all. So I guess I am lucky. I lost 7-8 days where I was out of business, incommunicado, bounced emails, and energies directed toward trying to salvage situation and move to new host.

I am told by tech friends that there was NO REASON why it should have taken HOST M 4 days to restore/replace servers. I didn't start to get emails again until I temporarily converted to POP3.

They CLAIM have 15 days of own power and ample redundancy. The only way to CONTACT the company is via web-based job tickets. Staff usually only half-answer questions, so it takes a long time to resolve what would be simple situation. They are quick to blame my ISP for server problems, even though I moved to IMAP...Even though I left msg. on server, it was sometimes very slow to populate Thunderbird.

Ask yourself WHY HOST M has no phone number and no address. That is a warning sign right there.
HOST M is an example of shoddy business practices.
HOST M appears to be fly-by-night...or why would they hide behind this shroud of secrecy? They have no concept of customer service. Why should customers have to prepay for a year or two, and then be denied a refund and then be subject to their whim to cancel an unassuming customer?

Submitted by Edgard Durand on August 29, 2005 - 18:32.

At the time I signed up with hostm they were one of a few hosts offering hosting for 5 sites with one account. I needed a host with that characteristics an at that time the service and the reviews about them were very good.

But now the service is not what it used to be, and I think I'm going to switch to another host before experiencing the same downtime as you have reported.

As you have pointed very clearly they cannot be considered a very well stablished company.

Thank you for sharing your experience! I hope you have found a good host. I'm considering similar hosting plans at mediatemple.net and site5.com

Submitted by trueblue on October 22, 2005 - 16:18.

do you have any contact info for company or any of the principals who work there. There has got to be a way to flush them out.
they are 100% under the radar.
This should NOT be allowed to remain in biz, especially for online company. File complaints with bbbonline and webassure and web hosting review sites.

Yes, I found a good host. Reliable. Out clause. 100% guarantee.
They stand behind their product. 24/7 live and web tech support.
Proves that HOST M was indeed all screwed up. Their configuration was lousy.

I think Host M is somehow affiliated with Planet Hosting...who wouldn't divulge info. They must subcontract to Host M... They had no outage when Host M did. Beware of lousy companies with no intention of standing behid their product. No wonder they are clandestine.

Submitted by Edgard Durand on October 28, 2005 - 09:20.

I checked their public whois records:

But information in there is not accurate at all. Phone is not answered and they can't be located in that address.

They have covered very good their tracks.

They rent servers from The Planet and from Global Net Access, LLC. which is related to Burton Hosting. Of course this companies can't disclose information about their contact information.

Anonymous companies like hostm should be out of business.

Submitted by JimmyT on June 2, 2006 - 04:39.

My account with hostm expired on 5/28/06. I never received any notice that it was due for renewal, they just deactivated the account. I too have had problems with their server and the communication to try and get something fixed is terrible. If I had known this when I signed up, I wouldn't have. Now I am trying to contact them by e-mail since I am not allowed in the client lounge and still no response. Consider this and everything else you read before signing up with HostM.